Support team

Susan joined the practice in 2006 and has a national certificate in animal care as well as an animal nursing assistant qualification. Although Susan can most often be found now working in her administrator role, she still has an interest in watching procedures out back. She enjoys taking long walks in the country with her lovely German Shorthaired Pointer, Baxter.

Emma is one of our receptionists and works at both Cliff Lane and Ellenbrook branches. Emma loves animals and enjoys welcoming back regular clients as well as hugging the new puppies. She has a keen interest in the health and wellbeing of animals as well as watching some of the operations. She enjoys walking her Rottweiler, Titch and she also has a cockatiel named Biggie.

Jean previously worked in the human healthcare sector for a number of years before turning to the animal care sector. Jean is a dog person at heart and in the past has lived with five dogs which certainly keep her busy including one rescue who came from Spain. Outside of work she enjoys DIY and reading murder mystery books.

Caryl works at both Cliff Lane and Ellenbrook and enjoys interacting with the clients. Caryl currently owns Mildred who is an African Grey Parrot and Georgie the tortoise, but over the years has had numerous cats and dogs of all shapes and sizes.

Hayley joined the practice in 2013 and works at our Ellenbrook branch. Her favourite part of the job is in caring for both animals and their owners. In her spare time she enjoys spending time with her family and two dogs, and designing and making jewellery.

Mandy has worked here since 2012 and has two cats called Charlie and Bella who she adores. Mandy loves meeting and greeting the clients and having cuddles from all the kittens and puppies.

Sue initially joined the Cliff Lane surgery as an assistant nurse and receptionist in 1995. Sue is our bereavement counsellor and has training in NOCN Pet Bereavement (Level 2) as well as a BTEC intermediate award in veterinary practice client care. She has a passion for animal welfare and conservation, and enjoys the outdoors, be it bird watching, rock concerts or astronomy.

Cassie started with us in June 2018, and loves getting to know our clients and their pets and making them feel welcome. She grew up with various small pets and currently shares her home with a cat, Squishy. Squishy is a huge character and has been known to chase people around the garden. In her spare time Cassie enjoys spotting local wildlife while out on walks and bike rides. Cassie also likes to watch wildlife in a less strenuous way through nature documentaries, particularly those by David Attenborough.

Alison has been with the practice since 2008 and enjoys focusing on making the clients at the Ellenbrook branch feel welcome when they visit the surgery. Her hobbies include walking her two dogs, and she has a particular soft spot for the small fluffy breeds like Lhasa Apsos and Tibetan Terriers.